Remote Support
I frequently support companies remotely. If there is a need for me to access
your system remotely, there are a number of
ways this can be accomplished. Below are some of the products available for
remote access and file transfer, including options available for free.
If you have a large file that you are trying to send me via email, but
that file is proving to be too large for your email provider and is rejected,
please let me know via email. I'll reply with a link for you to use when
sending me large files.
Most email providers limit the size of a file that they will allow you to
send as an attachment. This size limitation may vary from 1 MB up to 30 MB
or more, depending on your provider. If an email with an attachment of 1 MB
or larger keeps getting rejected, this may be the reason.
I will send you a link for my personal YouSendIt "Dropbox", which will
permit you to send me large files without this limitation.
Remote Desktop Connection
Microsoft Remote Desktop Connection allows you to connect to a computer in
another location. Once connected, you see the desktop of that computer as if
you were sitting in front of it, with access to the programs and files of that
computer. The software for connecting remotely is already included with many
versions of Windows. However, if the computer to which you are trying to
connect is only "visible" from within a local network and not accessible from
the internet, not even through the use of a VPN (Virtual Private Network)
connection, then Remote Desktop Connection may not be a viable option.
LogMeIn
LogMeIn (www.logmein.com) provides a
number of products with various features for connecting remotely to another
computer. The free version of LogMeIn provides good basic access, allowing you
to see the desktop of the connected computer and work as if you were sitting
right in front of it. The free version does not provide file transfer, but once
connected file transfer can always be accomplished by other means.
YouSendIt
YouSendIt (www.yousendit.com) offers a
number of services for transferring files from one computer to another. The
free or "Lite" version allows file sizes up to 100 megabytes to be transferred.
Other options are available to transfer files up to 2 gigabytes in size.
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